Frequently Asked Questions

1. What is the turnaround time?


All orders will take 1 to 2 weeks to complete, orders will not be placed until the deposit is paid. Orders may finish sooner and you will be notified on order progress. Turnaround time is affected by order date and order size. We recommend that you order at least six weeks before you need your items, at peak ordering times orders can take up to 8 weeks for delivery. We will inform you at the time you place your order if it will take longer than 3 to 6 weeks.



2. How much do I have to pay up front?


65% deposit is required at the time of your order.
35% balance is required at delivery of goods.



3. Will I see my uniform before production?


You will be provided a final image of your uniform before production is completed.



4. What about errors to uniforms?


ECW will not be held responsible for size or spelling errors of last names on uniforms on customer errors. We will redo uniforms for free on customers errors on ECW decression



If a re-order is necessary in this case we will provide a new garment at a discounted price.



5. Can you do special colors?


Yes.



6. Do you offer any additional discounts?


If you order 60 or more uniforms we do provide special pricing or consider a package offer that includes multiple items.



7. Can I order just jerseys?


Yes.



8. Can I add uniforms after my uniforms are delivered?


This is not a problem just keep in mind that the secondary orders will have a production time similar to your first order. If you need to add less than the minimum of 12 uniforms the prices will increase for a small order run. Price increases will be as follows for all sports.



9. Can I order samples?


Yes.



10. A design fee is deducted from any orders that are not complete and the design fee is nonrefundable.